VIP Membership
Our VIP program allows you to set thresholds that encourage customer progression to higher tiers, unlocking privileges and enhancing lifetime value.
TIP
Changes to the VIP program, such as criteria adjustments or level modifications, take effect immediately and could impact customer statuses. Please review carefully before proceeding:
- All customer levels will be recalculated: Adjustments to the VIP criteria may affect existing customer levels.
- Customers may lose current VIP status: Changes in conditions or level modifications may result in level changes.
- No rewards or notifications are sent for level changes.
- Advisable to notify customers in advance: To avoid confusion, consider informing customers about upcoming changes via email or other methods.
Activate the Points Program
- Log in to your Shopify store management page.
- Navigate to Apps -> Markivo Loyalty & Rewards
- On the VIP tab, use the toggle switch to activate or deactivate the program.
TIP
Activation may trigger a lengthy recalculation of VIP levels for numerous customers. During this period, adjustments to VIP rules or levels are restricted.
Customize VIP levels, set different benefits, and solutions for common issues, you may refer to the following pages:
FAQ
Q1: What changes occur to customer levels after activating the VIP program?
A: Upon activating the VIP program, all customer VIP levels will be recalculated according to the new settings. Customers may lose their existing VIP levels, depending on the thresholds, calculation rules, and any changes you have made.
Q2: Will customers be notified if their VIP level changes?
A: No. If a customer's VIP level changes due to recalculation, the system does not automatically send any notifications or entry rewards. You can set up email notifications manually to inform customers of changes to their levels.
Q3: How are customer VIP levels calculated?
A: VIP levels can be based on the cumulative points, spending amount, or order count, depending on your settings. From the start date of the VIP program, the system automatically tracks customer behavior and updates their levels according to the respective rules. For more details, please refer to Set VIP Levels.
Q4: Do customers lose their levels if the VIP program is deactivated?
A: No. When the VIP program is deactivated, customers retain their existing levels, but the calculation and updates related to VIP levels are paused until you reactivate the program.